Privacy Policy

Effective Date: 01/09/2024

1. Introduction

Welcome to the website of KLP Electrical Solutions ("we," "us," "our"). We are committed to protecting the privacy and security of our website visitors, customers, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

The data controller responsible for your personal data is Kieron Parker, Managing Director of KLP Electrical Solutions.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.
Professional Information: Job title, company name, and industry.
Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions: You may provide us with your personal data by filling in forms or by corresponding with us by phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform the contract we are about to enter into or have entered into with you.
To comply with a legal or regulatory obligation.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Disclosure of Your Personal Data

We may share your personal data with the following parties:

Service providers who provide IT and system administration services.
Professional advisers, including lawyers, bankers, auditors, and insurers.
HM Revenue & Customs, regulators, and other authorities based in the United Kingdom.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact details below.

10. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our data protection manager, Kieron Parker, Managing Director, at:

Email: klp.elecsolutions@gmail.com
Phone: 07580813202
Address: 2 Church Terrace, Newbold on Stour, Stratford Upon Avon, CV37 8TT

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

12. Complaints

If you have any complaints regarding our privacy practices, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Terms & Conditions

Terms and Conditions for KLP Electrical Solutions

Effective Date: 2024

Welcome to KLP Electrical Solutions. These Terms and Conditions ("Terms") govern your use of our services, including any electrical installation, maintenance, repair, or related services provided by KLP Electrical Solutions ("we," "us," "our"). By engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Services Provided

KLP Electrical Solutions offers a range of electrical services for residential, commercial, and industrial properties, including but not limited to:

Electrical installations
Electrical repairs
Maintenance and inspection services
Emergency electrical services
Electrical upgrades and rewiring

2. Quotations and Pricing

2.1. All quotations provided by KLP Electrical Solutions are valid for 30 days from the date of issue unless otherwise specified.

2.2. The quotation provided will be based on the information available at the time and may be subject to change if additional work is required or if there are unforeseen circumstances.

2.3. Prices quoted include labor, materials, and any applicable taxes unless otherwise stated. Any variations or additional work will be charged separately.

2.4. We reserve the right to modify our pricing at any time, but any such changes will not affect quotations already provided and accepted within the validity period.

3. Booking and Scheduling

3.1. Appointments for services must be scheduled in advance. We will make every effort to accommodate your preferred time and date, but we cannot guarantee availability.

3.2. If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

3.3. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, such as emergencies or inclement weather. In such cases, we will notify you as soon as possible and arrange an alternative appointment.

4. Payment Terms

4.1. Payment is due upon completion of the work unless other arrangements have been agreed upon in writing.

4.2. We accept various forms of payment, including cash, bank transfer, and credit/debit card. All payments must be made in GBP (£).

4.3. Late payments may incur interest charges at the rate of 2% per month, calculated daily from the due date until payment is received in full.

4.4. In the event of non-payment, we reserve the right to suspend any further work or services until payment is received.

5. Warranty and Liability

5.1. KLP Electrical Solutions provides a 12-month warranty on all workmanship from the date of completion. This warranty does not cover any materials or products supplied by the customer or third parties.

5.2. Any issues arising from faulty workmanship within the warranty period will be rectified free of charge. This does not include faults caused by misuse, negligence, or unauthorized modifications.

5.3. We are not liable for any indirect, consequential, or incidental damages, including but not limited to loss of income, loss of business, or loss of data, arising from the use of our services.

5.4. Our liability for any claims arising from the provision of services shall not exceed the total amount paid by you for the services in question.

6. Customer Responsibilities

6.1. You agree to provide access to the premises where work is to be carried out and ensure a safe working environment for our electricians.

6.2. You must inform us of any potential hazards, such as asbestos, electrical issues, or structural concerns, prior to the commencement of work.

6.3. You are responsible for obtaining any necessary permits or permissions required for the work to be carried out unless otherwise agreed.

6.4. You must ensure that all personal belongings and valuables are safely stored away from the work area.

7. Health and Safety

7.1. KLP Electrical Solutions is committed to maintaining high standards of health and safety. Our electricians are fully qualified and adhere to all relevant safety regulations and guidelines.

7.2. We reserve the right to cease work immediately if we believe there is a risk to health and safety. Any additional costs incurred as a result of such cessation will be the responsibility of the customer.

8. Complaints and Dispute Resolution

8.1. If you have a complaint regarding our services, please contact us in writing at [Insert Email Address] or by phone at [Insert Phone Number]. We will endeavor to resolve any issues promptly and fairly.

8.2. In the event of a dispute that cannot be resolved through negotiation, the matter may be referred to mediation or arbitration in accordance with the laws of England and Wales.

9. Data Protection

9.1. We are committed to protecting your personal data. Any personal information collected during the provision of services will be handled in accordance with our Privacy Policy, which is available on our website.

10. Changes to Terms and Conditions

10.1. We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately.

10.2. Your continued use of our services after any changes to these Terms constitutes your acceptance of the revised Terms.

11. Governing Law

11.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us